Privacy Policy

VaultCall is operated by Cali Ballin LLC, a company based in the United States. This Privacy Policy explains how we collect, use, and protect your information when you use VaultCall ("the App", "our Service").

By using VaultCall, you agree to the practices described in this policy. If you do not agree, please discontinue use of the Service.

1. Information We Collect

We collect the following types of information:

• Account information: Email address when you sign up or contact us.
• Payment information: Billing details processed securely by Stripe. We do not store your full card number on our servers.
• Call recordings: Audio files you choose to record and store through the App. These are stored locally on your device (Free plan) or in encrypted cloud storage (Pro/Max plans).
• Transcripts: Text transcriptions of your calls, generated using AI when you enable this feature.
• Usage data: Information about how you use the App, including features accessed and session duration.
• Device information: Device type, operating system, and browser type for technical support purposes.

2. How We Use Your Information

We use your information to:

• Provide and improve the VaultCall service
• Process payments and manage your subscription
• Store and sync your call recordings (Pro/Max plans)
• Generate AI transcriptions of your calls
• Send transactional emails (receipts, account notices)
• Respond to support requests
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your call recordings for advertising purposes.

3. Call Recording and Consent

VaultCall is a call recording tool. You are solely responsible for ensuring you have the legal right to record any call in your jurisdiction. Laws regarding call recording vary by location — many US states and countries require all parties to consent before a call is recorded.

We strongly recommend enabling the consent notification feature in the App, which notifies the other party that the call is being recorded. VaultCall and Cali Ballin LLC are not liable for any unlawful recording you make using the App.

4. Data Storage and Security

Your data is stored on secure servers with industry-standard encryption. Free plan recordings are stored locally on your device. Pro and Max plan recordings are stored in encrypted cloud storage.

We use Stripe for payment processing, which is PCI-DSS compliant. We use Cloudflare for infrastructure, which provides DDoS protection and encryption in transit.

Despite our security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

We retain your data for as long as your account is active. If you cancel your subscription or delete your account, your cloud recordings will be deleted within 30 days. Local recordings remain on your device until you delete them.

6. Third-Party Services

We use the following third-party services:

• Stripe — Payment processing (Stripe Privacy Policy)
• Cloudflare — Infrastructure and security (Cloudflare Privacy Policy)

These services have their own privacy policies and we encourage you to review them.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict our processing of your data
• Data portability (receive a copy of your data)

To exercise any of these rights, contact us at [email protected].

8. Children's Privacy

VaultCall is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice in the App. Continued use of the App after changes constitutes acceptance of the updated policy.

---